Notifications

>What Are Notifications?

>Predefined Notifications in Sentinel EMS

>Notification Status

>Editing Notifications

>Actions for Notifications

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What Are Notifications?

Notifications are emails sent by Sentinel EMS to inform or remind the recipients (customers, users, channel partners, and software vendors) about important events related to entitlements.

Notifications can be useful in the following ways:

>Timely messages drive efficient entitlement renewals. Early notifications, such as 14 days or 7 days before expiration, allow customers to take a proactive decision on entitlement renewal.

>Notifications provide a mechanism for software vendors to collect information about customers whose entitlements are about to expire, are already expired, or have not yet been activated. The software vendor can use notifications to follow up with customers to encourage license renewal or upgrade, or to remind customers that they have not started using a product.

>Notifications provide a mechanism for software vendors to inform customers about product upgrades.

Predefined Notifications in Sentinel EMS

All notifications defined in Sentinel EMS are based on rules. The content and delivery date of the notification email are determined by the rule.

These notifications are sent according to predefined rules. For example, when enabled, the Expired Entitlements notification is automatically sent to recipients after an entitlement expires.

The notifications for entitlements that are due to expire soon all use the same Entitlements - Expiring Soon email template. Therefore, Thales recommends that you decide which notifications suit your needs and to update the email template accordingly. For example, if you set the "Entitlements Expiring Within X Days" notification to Enabled, then, in the email template, you might want to change "The entitlements listed below will expire in ${(data.days)!} days." to "The entitlements listed below will expire within ${(data.days)!} days.". For details on editing the email templates, see Email Templates.

The available notifications are:

Name Description
Product Upgrade

An on-demand notification that you can send when an upgrade is available for a product. To send this notification, in the Actions column, click Edit and update the attributes as needed. Then click Send Notification. This notification cannot be disabled.

Default: Enabled

Email template: Product Upgrade

Expired Entitlements

Notification to be sent for all entitlements that are marked as "complete" and that expired the previous day.

Default: Disabled

Email template: Entitlements - Expired

Entitlements Not Activated

Notification to be sent for all entitlements that are marked as "complete" but were not activated within the specified number of days.

Default: Disabled

Email template: Entitlements - Never Activated

Entitlements Expiring Within 7 Days

Notification to be sent for all entitlements that are marked as "complete" and will expire in 7 days or less from the current date.

Default: Disabled

Email template: Entitlements - Expiring Soon

Entitlements Expiring Within 14 Days

Notification to be sent for all entitlements that are marked as "complete" and will expire in 14 days or less from the current date.

Default: Disabled

Email template: Entitlements - Expiring Soon

Entitlements Expiring in Exactly 7 Days

Notification to be sent for all entitlements that are marked as "complete" and will expire in exactly 7 days from the current date.

Default: Disabled

Email template: Entitlements - Expiring Soon

Entitlements Expiring in Exactly 14 Days

Notification to be sent for all entitlements that are marked as "complete" and will expire in exactly 14 days from the current date.

Default: Disabled

Email template: Entitlements - Expiring Soon

Notification Status

The Status attribute for a notification can be one of the following:

>Enabled: The notification is enabled and can be sent to recipients.

>Disabled: The notification is disabled and cannot be sent to recipients.

Editing Notifications

You can modify the attributes of a notification to customize it. The following table describes the attributes that can be updated for a notification:

Attributes Description Required/Optional Available for the following notifications
Name Name of the notification. Required All
Description Additional information about the notification. Optional

All

Email Parameters

Email Template Name of the template file (.emst) on which the layout of the email is based. N/A (Read-only)

All

To Recipient

Refers to the user in the entitlement to whom the notification emails are sent. N/A (Read-only) All

Send Email to CC Email in Entitlements

>When set to Yes, sends the notification emails to the CC Email addresses specified in the entitlement that is set to expire.

>When set to No, notification emails are not sent to the CC Email addresses specified in the entitlement that is set to expire.

Default: No

Required

>Entitlements Expiring Within 7 Days

>Entitlements Expiring Within 14 Days

>Entitlements Expiring in Exactly 7 Days

>Entitlements Expiring in Exactly 14 Days

CC Recipients

BCC Recipients

Additional recipients to whom the notification emails are sent. You can set up to 15 email addresses. Optional All

Scheduling

Execution Time (UTC) Time of day when the notification must be sent. Required All except Product Upgrade

Occurrence

The frequency for sending the notification:

>Daily: Notification is sent every day.

>Weekly: Notification is sent on the specified days of the week.

>Monthly: Notification is sent on the specified day of the month.

Required

>Expired Entitlements

>Entitlements Not Activated

>Entitlements Expiring Within 7 Days

>Entitlements Expiring Within 14 Days

Attributes specific to predefined notifications

Product Name Name of the product for which upgrade is available. Optional Product Upgrade
Not Activated in (days) Number of days entitlement was not activated post creation. A notification is sent after the specified number of days has elapsed. This includes the current date. Required Entitlements Not Activated
Expiring in (days) Number of days in which the entitlements will expire. Required

>Entitlements Expiring Within 7 Days

>Entitlements Expiring Within 14 Days

>Entitlements Expiring in Exactly 7 Days

>Entitlements Expiring in Exactly 14 Days

Actions for Notifications

The following table lists the actions available for notifications:

Action Description
Edit button Edit

Updates existing notification information. For details on editing notifications, see Editing an Entity.

Note: All editable attribute values can be modified irrespective of the deployment status of a notification.

Enable button Enable

Enables a disabled notification so that the email can be sent to recipients.

Disable button Disable

Disables a notification so that the email cannot be sent to recipients.